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Bilstein B4 OE Replacement 12-15 Mercedes-Benz ML350 Rear Monotube Shock Absorber - 24-293013
WARRANTY
BILSTEIN warrants that aftermarket products and control arms purchased from a BILSTEIN distributor in North America will be free from defects in design, material, and workmanship for as long as you own the product. (Exclusions apply, for details please see the BILSTEIN Warranty Promise) Please read our BILSTEIN Warranty Promise and follow the steps outlined below to ensure that your warranty claim is resolved as quickly and easily as possible.
Step 1: Please first contact the original place of purchase (distributor of BILSTEIN products) where you purchased your shocks. Distributors are responsible for handling all product warranty claims. If your distributor is no longer in business, then continue to step 2 below. IMPORTANT! You must be the original purchaser of shocks and have proof of purchase to be considered for a warranty claim. The BILSTEIN Limited Lifetime Warranty is non-transferrable.
Step 2: Contact Bilstein Warranty Team at warranty@bilsteinus.com to verify warrantability of your shocks and obtain Warranty Evaluation Form. IMPORTANT! Please DO NOT send in your shock absorbers without first contacting our Warranty Team and obtaining a Warranty Evaluation Form. This must be included with your shock absorbers for us to complete the service.
Step 3: Complete Warranty Evaluation Form provided by BILSTEIN Warranty Support Team.
Step 4: Ship your shocks, proof of purchase, AND Warranty Evaluation Form to BILSTEIN Warranty Department using the provided address label at the bottom of the form. We suggest using a shipping method that can provide a tracking number and demonstrate proof of delivery. We also recommend requesting a signature requirement when shipping in the product. Bilstein does not accept responsibility for missing or damaged packages. We do not accept cash-on-delivery (COD) transactions. Please do not send shocks in with loaded springs. If your shocks are leaking, please do not clean them off. Place them in a plastic bag to prevent oil from seeping into the box. IMPORTANT! BILSTEIN is not liable for unauthorized shipments that have been sent without warranty evaluation form.
Step 5: BILSTEIN Quality Department will evaluate shock(s) and review findings with our Warranty Department. Once complete, you will be contacted with evaluation results and recommended next steps.
