All Sales are final. No returns, refunds, or store credit.
If you receive a damaged product, please do the following:
- Email us at [email protected] for RMA form
- Keep the product with its original packaging and box
- Make a list of the damaged or lost item(s)
- Nightmotorsport will provide a return shipping label or schedule a pickup or damaged items, if needed. DO NOT send it back to the return address without written approval from Nightmotorsport.
- Once the product is received back and inspected, a replacement or credit will be issued. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or it is a special order or custom made item, we cannot accept a return. Shipping is non refundable in either direction unless approved by Nightmotorsport. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days.
- All products shipped from the Nightmotorsport warehouse are shipped via FedEx, USPS, or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick up locations if you are unable to sign for the package.
- We will not cover any expenses related to the product or installation, and you maybe required to purchase a replacement. In the event that the product you ordered is sent either incorrectly or processed wrong by Nightmotorsport, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
Free shipping is available within the lower 48 states for orders totaling $250 or more. The Free Shipping Discount will be applied at checkout. This offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship via a standard carrier.
Once an item is shipped, we will provide tracking information for you, so you can monitor your order. These estimated dates are not guaranteed and are subject to change periodically. If we find that an item is on backorder, we will provide regular updates as we closely monitor backorders daily to ensure your order ships as soon as possible.
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a rule, transit times are as follows:
Next Day Air – Delivered within 1 Business Day
2nd Day Air – Delivered within 2 Business Days
3-Day Service – Delivered within 3 Business Days
Ground – Delivered within 3-5 Business Days
If an order is placed for a product that is labeled “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. In an attempt to try and get your products to you sooner, we may split your order to get it to you sooner.
APO / PO BOX SHIPMENTS
Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot delivered parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.
DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please email us at [email protected] or call us directly at 909.258.2072. Do not discard any boxes or packaging materials that were included with the shipment. To fully process a damage claim, for replacement please know that all original products and packaging materials must be provided. We are not liable for damage claims that are denied due to customer negligence