Store Pickup Order
If you choose to pick up from our store location, you must present your ID to pick up your item. The order can't be cancelled after 48 hours period of placing order. You must be able to pick up the item within five days after receiving confirmation email. If you do not arrange delivery or pick up of your product(s) after five days, your order will be cancelled and your purchase will be refunded with 25% restocking fee. By submitting your order, you agree to these conditions.
30-Day Return or Exchange
If you want to exchange your item or you no longer need your item, sign in your account and request a return within 30 days of receipt of goods. Please provide a brief description of the reason for the return. Chick here for more details.
Once an item is shipped, we will provide tracking information for you, so you can monitor your order. These estimated dates are not guaranteed and are subject to change periodically. If we find that an item is on backorder, we will provide regular updates as we closely monitor backorders daily to ensure your order ships as soon as possible.
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a rule, transit times are as follows:
Next Day Air – Delivered within 1 Business Day
2nd Day Air – Delivered within 2 Business Days
3-Day Service – Delivered within 3 Business Days
Ground – Delivered within 3-5 Business Days
The choice of carriers depends on variety of factors. Most in stock items will be shipped via, USPS or Fedex. We do our best to ensure that the shipping estimates are accurate, but certain manufacturers may offer delivery via a specific carrier like DHL or UPS.
If an order is placed for a product that is labeled “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. In an attempt to try and get your products to you sooner, we may split your order to get it to you sooner.
Special orders are orders containing item that is not held in regular stock and will be made to order at the request of the customer. Any product that is made to order will take time to ship. Shipping time will vary depending on the supplier. Cancellations are not allowed on special order parts unless cancelled in the first 24 hours after placing order.
NOTE: All body kits from Seibon Carbon, Carbon Creations, APR Performance, Aero Function and Duraflex are considered to be special order items (i.e. bumpers, hoods, side skirts, spoilers, and other heavy items).
Orders with Fright Shipping
With the size and complexity of shipping vehicle body parts, please allow 2-4 weeks for our packaging and shipping process. We can ship world-wide for an additional charge, please email us at firstname.lastname@example.org with your address for international shipping rates. Buyer is responsible for custom fees and beyond standard freight charges.
Refused or undeliverable orders may also be subject to return restocking fee, freight cost, duties, taxes, customs charges or brokerage fees.
APO / PO Box Shipments
Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot delivered parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.
Damage / Lost Item Shipment
If your shipment becomes damaged or lost in transit, please submit a return request via your account within 24 hours. If you do not have an account, please create one with email you used at checkout. Do not discard any boxes or packaging materials that were included with the shipment. To fully process a damage or missing claim, please keep all boxes and packaging materials for inspection and review from support team.
If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe are required to purchase a replacement. We are not liable for damage claims that are denied due to customer negligence.
Item(s) are Defective or Incorrect
In the event that the product you ordered is sent either incorrectly or processed wrong by Nightmotorsport, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect. Please reach out to a member of our support team within three business days of the delivery date via your account for replacement. If you do not have an account, please create one with email you used at checkout. Please provide pictures of items including label with part number as proof. Keep all original packaging and products much be returned in new, resalable condition, with all pieces includes. Do not attempt to install any defective or incorrect items which can inhibit your ability to return the items and void your refund or exchange.
Shortage & Damage Claim for Freight Shipping
All freight packages will require delivery receipt to be signed. Buyer must inspect the item(s) carefully upon receiving them in the presence of delivery person and note any damages and irregularities on the delivery receipt. In the event it's damaged, keep all cartons, packing materials and damaged products for inspection. Be sure to accept the package "as is" and notify support team within 24 hours of the delivery date via your account with pictures of proof and order ID. Failure to comply with this policy may result in a denial of damage claim. The manufacturer will provide a replacement when available. If shortage occurs, not the specific item(s) that did not arrive on the delivery receipt and notify support team in your account.
IMPORTANT: WE CAN'T PROCEED WITH THE DAMAGE OR MISSING CLAIM IF THERE IS NO NOTATION OF DAMAGE OR SHORTAGE IN DELIVERY RECEIPT. IT IS THE CUSTOMER'S RESPONSIBILITY TO NOTE IT IN DELIVERY RECEIPT, NOT THE DELIVERER. WE ARE NOT LIABLE FOR DAMAGE CLAIMS THAT ARE DENIED IF PROCEDURES AREN'T FOLLOWED.